Last Updated: January 2025
Section 01

Who We Are

DissertationFire.com ("we", "us", "our") is an academic guidance and educational resource platform. For the purposes of UK GDPR and data protection legislation, DissertationFire.com is the data controller responsible for your personal data collected through this website.

This Privacy Policy applies to all personal data collected through our website, live chat system, enquiry forms, and any other point of contact with DissertationFire.com.

Section 02

Data We Collect

The following table details the categories of personal data we may collect from you, the sources from which it is collected, and the purpose for collection:

Data Category Examples Source Purpose
Contact Information Name, email address Chat enquiry form Service delivery & communication
Enquiry Details Subject area, academic level, deadline Chat & enquiry form Matching you with appropriate specialist
Usage Data Pages visited, time on site, referral source Automatically (cookies) Analytics & service improvement
Technical Data IP address, browser type, device type Automatically (server logs) Security, fraud prevention & diagnostics
Communications Chat transcripts, email correspondence Live chat, email Service delivery & quality assurance
Payment Data Transaction reference (not card details) Third-party payment processor Order processing & fraud prevention
Marketing Preferences Email opt-in/out status Enquiry form or direct request Sending relevant communications (with consent)

We do not collect sensitive personal data (as defined under UK GDPR Article 9) unless explicitly required and with your express consent. We do not knowingly request or store health data, racial or ethnic data, or political opinions.

Section 03

How We Use Your Data

We use your personal data for the following purposes:

  • Service delivery: To process your enquiry and connect you with an appropriate academic specialist
  • Communication: To respond to your enquiries, provide updates, and deliver your requested guidance materials
  • Account management: To manage your relationship with DissertationFire.com
  • Service improvement: To analyse usage patterns and improve our platform and the quality of our resources
  • Marketing: To send relevant communications about our services (only where you have given consent or we have a legitimate interest)
  • Legal compliance: To comply with legal obligations, including tax, financial reporting, and fraud prevention requirements
  • Security: To detect, prevent, and address technical security issues and fraudulent activity
Section 05

Data Sharing

DissertationFire.com does not sell your personal data to any third party under any circumstances.

We may share your data with trusted third-party service providers who assist in operating our platform, strictly on a need-to-know basis and subject to data processing agreements. These include:

  • Live chat provider (Tawk.to): For operating our live customer support chat system
  • Payment processor: For secure transaction processing (we do not receive or store your card details)
  • Analytics providers (Google Analytics): For website usage analytics in pseudonymised form
  • Email/communication platforms: For delivering order confirmations and service communications
  • Advertising platforms (Google Ads): Aggregated, non-personally identifiable data for advertising performance measurement

We may also disclose your data where required by law, court order, or regulation, or where we believe disclosure is necessary to protect the rights, property, or safety of DissertationFire.com, our users, or the public.

Section 06

Cookies & Advertising

DissertationFire.com uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device by your browser.

We use the following categories of cookies:

  • Strictly necessary cookies: Essential for the website to function. These cannot be disabled.
  • Analytics cookies: We use Google Analytics to understand how visitors interact with our site. This data is aggregated and pseudonymised. You may opt out via the Google Analytics opt-out tool.
  • Advertising cookies (Google Ads): We use Google Ads to promote DissertationFire.com. Google may use cookies to show you our ads across other websites based on your previous visits. This is controlled via Google's advertising settings.
  • Live chat cookies (Tawk.to): Our live chat provider sets cookies to maintain chat session continuity and improve support quality.
Managing cookies: You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For more information about cookies generally, visit aboutcookies.org or the ICO's guidance on cookies.
Section 07

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

  • Customer enquiry and order data: Retained for 6 years following the conclusion of your order (in line with UK tax/contract law requirements)
  • Live chat transcripts: Retained for 12 months for quality assurance and dispute resolution purposes
  • Website analytics data: Retained in aggregated/pseudonymised form for up to 26 months
  • Marketing data: Retained until you withdraw consent or unsubscribe, plus a 30-day processing period
  • Correspondence: Retained for 2 years from the date of the last communication

Upon expiry of the applicable retention period, your data is securely deleted or anonymised.

Section 08

Your Rights Under UK GDPR

Under UK GDPR, you have the following rights in relation to your personal data. These rights may be subject to certain conditions and exemptions:

① Right of Access

You have the right to request a copy of the personal data we hold about you (Subject Access Request). We will respond within 30 days.

② Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

③ Right to Erasure

You have the right to request deletion of your personal data where it is no longer necessary, where consent is withdrawn, or where it has been unlawfully processed.

④ Right to Data Portability

You have the right to receive personal data you have provided to us in a structured, commonly used, machine-readable format.

⑤ Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy.

⑥ Right to Object

You have the right to object to processing of your personal data where we are relying on legitimate interests, including for direct marketing purposes.

To exercise any of your rights, please contact us using the details in Section 12. We will respond to all valid requests within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Section 09

Data Security

DissertationFire.com takes the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

  • SSL/TLS encryption for all data transmitted between your browser and our servers
  • Restricted access to personal data on a need-to-know basis with access controls and authentication
  • Regular security assessments and penetration testing of our infrastructure
  • Secure data storage with encrypted backups
  • Staff training on data protection obligations and information security practices

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours of becoming aware and, where required, will notify affected individuals directly.

Section 10

Children's Privacy

Age Restriction: DissertationFire.com is intended exclusively for users aged 16 and over. We do not knowingly collect or process personal data from individuals under the age of 16.

Our services relate to university and higher education dissertation guidance and are designed for adult learners. If you are under 16, please do not use this website or submit any personal data through it.

If we become aware that we have inadvertently collected personal data from an individual under the age of 16, we will take immediate steps to delete that data. If you believe we have collected data from a minor, please contact us immediately using the details in Section 12.

Section 11

Changes to This Policy

DissertationFire.com reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. Any material changes will be indicated by updating the "Last Updated" date at the top of this page.

Where changes are significant, we may also notify registered users via email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of DissertationFire.com after any changes to this policy constitutes your acceptance of the updated policy.

Section 12

Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a concern about how we handle your personal data, please contact us:

For Subject Access Requests or data erasure requests, please clearly identify the nature of your request in your communication. We will acknowledge your request within 5 business days and respond in full within 30 days.

You also have the right to contact the UK data protection supervisory authority, the Information Commissioner's Office (ICO), if you have concerns about our data processing practices: